Privacy policy
PRIVACY POLICY
Epoxy Empress Candle Co.
Last Updated: January 11, 2026
Epoxy Empress Candle Co. (“Epoxy Empress,” “we,” “us,” or “our”) operates this website and online store to provide you with access to our products and services (the “Services”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, interact with, or make a purchase through our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection and use of personal information.
Personal Information We Collect
We may collect personal information that identifies, relates to, describes, or can reasonably be linked to you. This may include:
• Contact Information – name, billing and shipping address, email address, phone number
• Order & Transaction Information – products purchased, order history, returns, exchanges
• Payment Information – payment method and transaction confirmation (processed securely through third-party payment providers)
• Account Information – username, password, preferences
• Customer Communications – inquiries, emails, messages, support requests
• Device & Usage Information – IP address, browser type, interaction with our site, cookies and similar technologies
We do not knowingly collect personal information from children under the age of majority.
How We Collect Information
We collect information:
• Directly from you when you place an order, create an account, contact us, or subscribe to communications
• Automatically through your use of our website (cookies, analytics tools, and similar technologies)
• From service providers that assist with payment processing, fulfillment, email delivery, analytics, and site performance
How We Use Your Information
We use your personal information to:
• Process and fulfill orders
• Communicate with you about purchases, shipping, or support requests
• Provide customer service and respond to inquiries
• Improve and personalize your shopping experience
• Send marketing and promotional communications (you may opt out at any time)
• Maintain security and prevent fraud
• Comply with legal and regulatory obligations
Marketing & Communications
With your consent, we may send promotional emails or updates about new releases, seasonal collections, or brand news. You may unsubscribe at any time using the link in our emails. Transactional emails (order confirmations, shipping notices) will still be sent as required.
How We Share Your Information
We may share your personal information with:
• Shopify and trusted service providers who support our website, payments, fulfillment, email delivery, analytics, and operations
• Shipping carriers to deliver your orders
• Payment processors to complete transactions securely
• Legal or regulatory authorities when required to comply with law or protect our rights
We do not sell your personal information.
Shopify & Third-Party Services
Our store is hosted on Shopify. Your information is transmitted to and stored by Shopify and its infrastructure providers in order to operate the Services.
Shopify may use your information in accordance with their own Privacy Policy. To learn more, visit:
https://www.shopify.com/legal/privacy
Cookies & Tracking Technologies
We use cookies and similar technologies to operate our website, improve performance, analyze traffic, and enhance your experience. You may manage cookie preferences through your browser settings.
Your Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request data portability
To exercise these rights, please contact us at support@epoxyempress.com. We may verify your identity before processing requests.
Data Security & Retention
We implement reasonable safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.
We retain personal information only as long as necessary to fulfill orders, provide Services, comply with legal obligations, and resolve disputes.
International Visitors
If you access our Services from outside the United States, your information may be transferred to and processed in the U.S. or other jurisdictions where our service providers operate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the most recent revision. Continued use of our Services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Epoxy Empress Candle Co.
support@epoxyempress.com